Customers / Results

NWI is proud to highlight some of its success stories.

"We were early implementers of NWI in Gulf Coast and the results have been impressive.  Customer confidence in our services increased, waiting time decreased, and counselors significantly improved their ability to add value to customers’ job search experience.  We attribute these changes to improved customer service processes and NWI training and certification that focused staff on the importance of professional development.  NWI’s competency-based approach aligns perfectly with our continuous improvement process.  Or as we like to say, 'These guys are good!'"

 – Rodney Bradshaw and Mike Temple, Gulf Coast Workforce Board

 


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